I have today received a telephone call from Caroline at BT Customer Service asking whether my issue had been resolved satifactorily.
She took my point that a satifactory conclusion could have been arrived at at the time of the incident but agreed that that was hardly possible now.
BT do not offer compensation for loss of service or anything else however as a gesture she could offer me 6 months free line rental.
I graciously accepted their offer on the proviso that there training had been improved and all call centre staff now knew that it is possible to change the name on a subsribers account without them losing any services provisioned on their line and that they knew how to do it.
Thank you BT.
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